We're certain you'll love our Pop-Up Party Co. products. However, we're also aware that party plans can change and if for some reason you need to return your products, we happily offer a 30-day 100% money back guarantee.

To be eligible for a return, your item must be returned unused and in the original packaging within 30 days of delivery.

We do not offer a refund on opened or used products.

We do not offer refunds on custom orders.

Please send items for return to the address below and ensure your full name and order number are clear.

Once received our team will be in touch within 2 business days and if approved, your refund will be processed via your original payment method.

Returns address:
The Pop-Up Party Co.
Shop 6/16 Bideford Street
Torquay QLD 4655

If your return is due to a fault or other concern, please contact us directly via email at hello@thepopuppartyco.com.au with your name, order number, images and your concern and our friendly team will assist you.