Get in touch
Couldn't find an answer to a question you have?
Everything you need to know about placing an order.
Please get in touch with our friendly team via email at hello@thepopuppartyco.com.au for all order enquiries.
Sure can! We offer same day dispatch on any express order placed before 11am - please ensure you select express shipping at the checkout.
Express shipping times depend on your location. We ship from Hervey Bay Region in Queensland, Australia.
We sure do! Pumped to party is our click and collect service for all local pick ups from our store in Torquay, Queensland. You'll find more information on this service here.
Absolutely – if you have a particular colour theme for your balloon garland or bunches in mind we can create a custom order to suit your requests. We also offer custom colour orders for our party packs too.
You can shop the custom collection here.
Shipping costs, timeframes and other frequently asked questions.
Once your order is placed, you will receive a confirmation email letting you know that our team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
We offer $10 standard shipping or FREE standard shipping for all orders over $100. Express shipping is $15.
Yes, we do! Express shipping is $15. Express orders will be dispatched the next business day (custom orders excluded - please contact us via email if you require a custom order via express) via Australia Post express. Delivery time will be 1-3 business days Australia wide from date of dispatch.
We ship daily from Hervey Bay, QLD. Please see the below table as a guide for *approximate* shipping timeframes.
New South Wales
Express Post: 1-3 business days
Standard Post: 4-6 business days
ACT
Express Post: 1-3 business days
Standard Post: 4-6 business days
Victoria
Express Post: 1-3 business days
Standard Post: 5-9 business days
South Australia
Express Post: 1-3 business days
Standard Post: 6-8 business days
Queensland
Express Post: 1-2 business days
Standard Post: 3-7 business days
Western Australia
Express Post: 3-5 business days
Standard Post: 9-12 business days
Northern Territory
Express Post: 3-5 business days
Standard Post: 9-14 business days
Tasmania
Express Post: 2-4 business days
Standard Post: 6-9 business days
New Zealand
Standard Post: 8-14 business days
United States
Standard Post: 10-15 business days
All Australian express orders placed before 11am AEST will be shipped same day. This excludes custom orders.
Please be aware that these timeframes are provided as a guide only and we cannot guarantee exact dates of delivery. If ordering in a short timeframe, we always suggest choosing express shipping.
We now offer shipping to United States and New Zealand.
We ship from Hervey Bay, QLD Australia.
Absolutely! You'll receive a tracking number via an automatically generated email from Australia Post as soon as your parcel has been dispatched. If for some reason you don't receive your tracking email, please contact me ASAP and I'll forward it onto you.
We gladly offer a 30-day 100% Money Back Guarantee if your party plans change or you need to return your order.
Your refund will be processed within 2 business days after we receive the returned products, provided they are returned in original condition within 30 days of delivery. More info here.
Absolutely – if you have a particular colour theme for your balloon garland or bunches in mind we can create a custom order to suit your requests. We also offer custom colour orders for our party packs too.
You can shop the custom collection here.
The process is simple.
Option 1: If you already have an idea of the colours you’d like to order, please head directly to our custom order link and choose your colours from the colour chart provided.
https://thepopuppartyco.com.au/collections/custom-orders/products/custom-diy-balloon-garland-kit-1
Option 2: If you need a little help with your colour selection, please reach out – we would love to help! You can reach out by emailing us hello@thepopuppartyco.com.au or via Instagram DM, FB messenger or our website help form which you can find here. Either way, we will get back to you ASAP with our suggestions and to step you through the process.
General turnaround time for custom orders is 7 days before dispatch.
This may be extended if ordered during a sale period.
Please email our team (hello@thepopuppartyco.com.au) if you require your custom order in a shorter timeframe and we'll see if we can assist.
Our range of DIY balloon garland kits include everything you need to create your balloon garland – all balloons, decorating strip to hold it together, dual action pump to inflate and simple step by step instructions. Our kits also include glue dots to attach mini balloons at the end of the construction process.
It will take approximately 1.5 hours to build a 3.5m regular length garland. This process will be quicker if you have someone to help inflate and tie the balloons.
Mini Garland: allow 30-40 mins
Upsize Garland: allow 2 – 2.5 hours
No helium is required for the construction of the balloon garlands. They are air-filled using the pump included in your kit.
Helium is required for the bunch kits and/or number balloons – anything that you want to ‘float’ will require helium.
No. We source only high quality balloons made of 100% natural rubber latex and are 100% plastic-free. You can learn more about our environmental responsibility here.
As the balloons for your garland are air-filled they will last for days, even weeks. They are, of course, at their best for the first couple of days. It is perfectly fine to construct your garland a day or two before your event. Just keep it indoors (in a cool, dark place) prior to the day of your party.
All garlands pictured on the website are regular (3.5m) size.
Yes, there is a video tutorial below in the how-to section which steps you through the simple steps to constructing your garland. There are also written instructions with pictures included in your DIY kit.
Double-stuffed balloons are two balloons layered together to achieve unique colours and an opaque look. They are commonly used by event stylists and industry professionals in large balloon displays. Some of our DIY balloon garland kits contain some double-stuffed balloons.
You can now choose between a regular single balloon to use throughout your garland for our classic look or upgrade to the luxe for a double-stuffed opaque and professional finish.
Regular balloons are a high quality, latex individual / single balloon.
Double-stuffed balloons are one individual balloon placed inside another - creating 2 layers and a matte, high-end finish.
They can be inflated the same way as regular balloons, using the pump provided in your kit. They can be a little trickier to tie but this can be achieved easier by stretching the neck of the balloon prior to tying.
Orbs/balloon balls can also be inflated using the hand pump included in your kit. Insert the pump into the tab and inflate the balloon slowly. Continue inflating slowly until a perfectly round shape is achieved. If you can still see wrinkles/seams in your ball is it not fully inflated so continue slowly until all seams are smoothed out.
We have 3 sizes available for our Balloon Garland Kits.
They come in our Mini 1.5m, Regular 3.5m (the most popular option) and the Upsize 5m.
Check out the image below for more information about what's included in each kit.
Our Balloon Garlands are available in 3 sizes.
Mini 1.5m, Regular 3.5m and Upsize 5m.
Watch our quick tutorial on how to assemble our DIY Balloon Garland Kit.
Couldn't find an answer to a question you have?