Party Hire Terms & Conditions

FAQs

WHERE CAN I PICK UP MY HIRE ITEMS FROM?

Collection is available from The Pop-Up Party Co. store between the following times:

Monday-Friday 9am - 3:30pm

Saturday 9am - 12 noon.

The pick up address is Shop 6/16 Bideford Street, Torquay QLD.

All hire items are required to be returned to our store within these set times and not left unattended. 

PLEASE NOTE - THE BARBIE BOX IS A HEAVY ITEM. MINIMUM OF 2 PEOPLE WILL BE REQUIRED TO LIFT THE BARBIE BOX INTO A SUITABLE VEHICLE.  DIMENSIONS LISTED BELOW: 

2.1m x 1m x 0.54m

HOW LONG IS THE HIRE PERIOD?

Hire items are on loan for 24-48 hours. 

Actual loan period will vary depending on which day the hire items are collected. 

You are welcome to collect either Friday/Saturday & return on Monday as we are closed Sundays.

 

CAN I PUT DOWN A DEPOSIT INSTEAD OF MAKING PAYMENT? 

Full payment is required to secure your booking. Items cannot be reserved until full payment has been received. 

 

DO YOU OFFER DELIVERY?

At this stage, no we do not offer delivery services for our hire items.

 

WHAT IF I DAMAGE A HIRE PRODUCT?

Any damages or loss of props/decor MUST be paid for by the hirer. Please find attached our replacement fee list.

 

Terms & Conditions

PROP HIRE AGREEMENT

The following Terms and Conditions must be accepted by the “Hirer” prior to hiring any equipment.

This “Hire Agreement” is the agreement between The Owner and Hirer for the hire of the Equipment.

Definitions:
“Agreement” – this agreement between the Hirer and the Owner.
“Hirer” – a person, firm or company hiring any items from the Owner.
“Owner” – is The Pop-Up Party Co
“Hire Items” – all equipment provided by the Owner
“Hire Date” – date items are being hired

PAYMENT & BOND
1. The full payment is required to secure your booking. Items cannot be reserved until full payment has been received. 

2. The hirer is responsible to review each individual product on our website and read product descriptions to ensure it is suitable.                                                                

3. We do not require a bond however if any hire items are damaged the hirer will be liable to pay the replacement fee as listed on our website. Please see more details regarding this here

DAMAGES OR LOSS
1. The Hirer shall be responsible for any loss or damage to the equipment irrespective of how the loss or damage occurred, except for fair wear and tear, during the hire period.
2. The Hirer is liable for the payment of the replacement value or cost of repairing the equipment if damaged as per the replacement fee list.
3. The Hirer agrees that if the equipment is damaged or missing, the replacement fee will be issued and paid within a 2-week timeframe.
4. Interest will accrue if payments are not made on time or if delayed periods of payment occur.
5. The Owner & Staff members quality check hire items on a regular basis to ensure there are no issues or delays with any bookings. However, the Owner acknowledges items may fail due to circumstances out of their control and the hirer exempts the owner from responsibility in these instances.

CANCELLATION
1. The Hirer may cancel an order but shall forfeit any hire fees paid as follows:

- Bookings cancelled by the Hirer within 2-4 weeks of the function date shall forfeit 50% of the total hire fee
- Bookings cancelled by the Hirer in writing less than two weeks of the function date shall forfeit 100% of the total hire fee
- If you wish to postpone, a minimum of 2 weeks notice is required & this will be subject to our availability.

COLLECTION & DROP OFF TIMES
1. The pick up and/or return times must be within business hours as stated in FAQ section
2. Early or Late Return of Equipment: If the Hirer wants to return the Equipment before or after the end of the Hire Period, the Hirer must contact the Owner/Staff first to arrange a suitable time. Late Fees will apply if the hire items are returned later than 48 hours after the agreed return date. 

LIABILITY
1. The Hirer agrees that the use of the hire items carries with it dangers and risks of injury and the Hirer agrees to accept all dangers and risks associated with the products and services offered or supplied by the Owner.
2. The Hirer shall have the responsibility of all risks and liabilities for, and in respect of, the Equipment and for all injuries to or deaths of persons and any damage to property.
3. The Owner is at no time liable for any risks or liabilities resulted from to the usage of the Equipment, products or services supplied and is not liable for any injuries to or deaths of persons at any time. 

4. The Hirer is responsible to organise any licenses or permits if required for any hire items which are displayed and used in any public places. 

REFUSAL OR TERMINATION OF HIRE
1. The Owner has the right to refuse a booking or terminate the hire at any time if it is believed any hire items are subject to damage or danger.

WEATHER CONDITIONS
1. The Hirer accepts that all hire items are not suited in bad weather conditions and understands that The Pop-Up Party Co. may refuse use of items in particular areas if deemed unsafe. If the Hirer has hire items outside & it begins to rain throughout the event, all hire items must be moved inside or undercover immediately by the hirer. If hire items are returned wet and need to be dried out to avoid damage such as mould, additional fees will apply.
2. It is the hirers responsibility to have a plan B in case of inclement weather (including windy conditions).
3. If the hirer requests to postpone due to the weather, 2-days notice is required. 

4. If the hirer requests to cancel due to the weather the same cancellation conditions apply as listed above. 

PRODUCT SUPPLY AGREEMENT 
Whilst every effort is maintained to supply products as close as practically possible as photos and images shown on our website and advertising, some products may vary from the image(s) shown. Whilst every effort is made to provide excellent customer satisfaction, particular care should be given in regards to actual product colours, which may vary from product to product and may vary from the exact colour shown on your monitor. We encourage you to contact us, prior to purchase (or hire) of products to discuss colour variances should this be of particular concern to you.